Teams Effectiveness Model - Emotional Health Levels 3 to 5
How to read this model. Teams operate across nine universal domains, arranged here on the Enneagram Process Map. The domains themselves never change - what changes is how each domain is expressed at different emotional health levels. Use the level selector to see how every domain transforms between Level 3 (Social Value), Level 4 (Recognition) and Level 5 (Automated Response), and select any domain to explore its criteria and its expression across all three levels.
Shock points. Domains 9 (Vision and Direction), 3 (Goals and Performance) and 6 (Accountability and Security) are the shock points - the domains where energy and direction enter the team from outside. When beginning development work with a team, start with the shock points to understand the external context before moving to internal domain development.
Centres. Each domain draws on one of the three centres of intelligence - Body, Heart or Head - shown by the circle border colours.
The connecting lines. The triangle (9-6-3) and the six-pointed figure (1-4-2-8-5-7) are a map of functional interdependency - each domain is directly connected to two others, with the arrows following the enneagram symbol's one-way internal flow. Selecting a domain highlights its two connections: whichever way the arrows run, these are the domains you must also attend to when developing it.
Working with the model - the development sequence.
- Start with the shock points (Domains 9, 3 and 6). Understand the external influences operating on the team before working on internal dynamics: the strategic context entering through Domain 9, the performance pressures entering through Domain 3, and the threats or governance challenges entering through Domain 6. These shape everything else.
- Evaluate all nine domains. Assess how the team is functioning at each domain using the criteria for its emotional health level, producing a complete picture of strengths and development areas.
- Identify the development focus - and its connections. Determine which domains need the most attention. Before planning development in any domain, identify the two domains it is connected to (the highlighted arrows) and include them in the work.
- Apply the emotional health lens. For each domain, assess the level it is currently operating at, and use the level selector above to see what development toward the next level looks like in practice.